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  • Shipping:

    • Shipping Time: Jewellery orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised jewellery items, the order will be split, and the non-personalised jewellery items will be delivered beforehand.

    • Shipping Charges: We offer free shipping on all orders over Rs. 2000/-. Please note that we do not offer free shipping on international orders and returns.

    • We offer FREE SHIPPING on all first orders within PAN India.

    • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.


  • Return Policy: We offer a 15-day return policy for all unused and unworn jewellery items and only if it does fit the criteria of a return. Return is only offered when the size was not fitting the customer or the jewellery product is damaged. MASHQ reserves the right to process refunds after checking the returned items. In case you have purchased a MASHQ product from anywhere other than the MASHQ Website or MASHQ App, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.

  • In case of missing jewellery items in return orders, i.e., where the customer claims to have returned multiple jewellery products but actual pickup doesn't include all said jewellery items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. 

  • Refund Policy: In case you have requested the return of any of your jewellery products, the refund of the same shall be initiated once we receive the product back in our warehouse.

  • In the unlikely event that you receive an empty parcel or a missing jewellery product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.

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